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Helm 3 Server Cluster Moved! (Post Date: 7/10/2009)
We've moved Helm 3 Control Panel, SmarterMail 3, SmarterStats, NS1 and NS2 to the new servers duo to data center re-location. Here are the major IP changes.
SmarterMail 3: 64.92.164.83 => 198.64.249.152
SmarterStats: 72.232.43.188 => 198.64.249.153
Helm: 72.232.43.187 => 198.64.249.154
NS1: 64.92.164.86 => 198.64.249.155
NS2: 72.36.179.28 => 65.99.254.138
We've updated all DNS records and your domains should be pointed to the new servers. Here are several things that you need to check.
1) If you have private name servers with us, please go to your domain registrar and change the name server IPs.
ns1.yourdomain.com: 64.92.164.86 => 198.64.249.155
ns2.yourdomain.com: 72.36.179.28 => 65.99.254.138
2) If you use outside DNS servers (not us), you need to change the DNS records in your DNS servers.
3) Please always use mail.yourdomain.com to as SMTP and POP3 server or access webmail. Please change the new IP if you use the old IP in Outlook.
SmarterMail 3: 64.92.164.83 => 198.64.249.152
4) Please always use local SMTP server 127.0.0.1 to send out emails in ASP.NET/ASP codes.
5) Your domains or databases may be moved as well. Please login to the new Helm control panel
to check the new IPs.
Please contact us as soon as possible if you have any problems or questions.
Support Team
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Data Center Maintenance Notification: 30 minutes down time of Helm 3 Servers (Post Date: 3/30/2009)
This notification is to inform you that we will be conducting scheduled maintenance at our Savvis facility,located in Dallas Texas. The maintenance is scheduled to begin on Monday, March 30, 2009 at 10:00 PM and end on Tuesday, March 31, 2009 at 4:00 AM Central Standard Time. Some of our servers at Helm 3 cluster will be taken offline up to 30 minutes.
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Power Maintenance in Savvis Data Center at 12/30/2008 (Post Date: 12/30/2008)
TYPE OF WORK: Power Maintenance
PURPOSE OF WORK: Facility Maintenance
IMPACT OF WORK: Downtime up to 20 minutes
This notification is to inform you that Database Mart LLC will be conducting scheduled maintenance at our Savvis facility, located in Dallas Texas. The maintenance is scheduled to begin on Tuesday, December 30, 2008 at 8:00 PM and end on Wednesday, December 31, 2008 at 7:00 AM Central Standard Time.
Several servers in old Helm 3 server cluster will be affected by this maintenance.
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Helm 4.0.20 Upgrade (Post Date: 8/7/2008)
We just upgraded Helm 4 from 4.0.19 to 4.0.20. Here is the list of issues solved and improvements on this version.
- Improved log files' management now each Helm process (Control Panel, Network Listener and Refresh Service) works with separate log files (HLM-1724)
- Added a clear error notification if auto update process is failed for some reason (HLM-1723)
- Fixed an issue with incorrect PayPal callback URL if Helm is installed into virtual directory (HLM-1723)
- Fixed an issue with HTTP notification failure while sending messages (HMNTFHTTP-4)
- Fixed an issue with taking customer to login page from secured pages (HLM-1273)
- Fixed an issue with storing auto signup domain registrar details (HLM-1527)
- Fixed a problem with losing text in the file manager editor (HMWEFM-22)
- Fixed a problem with Tag Text for direct payment notifications (HLM-1460)
- Fixed a problem with download of MSSQL database backup on non-en-GB locale (HMMSSQLX-54)
- Fixed Update Domain extension periods calendar control for MyOrderBox using .com (HMDRDI-23)
- Fixed an issue with running a scheduled task if the enable checkbox is not checked and you press run now (HLM-1080)
- Fixed saving information in HTML format in the file manager (HMWEFM-20)
- Fixed a problem with sending email notification if HTML code is in internal notification (HLM-596)
- Fixed a problem with editing XML files in File Manager (HMWEFM-14)
- Fixed an issue with adding SPF record into Simple DNS (HMSDNS-16)
- Fixed an issue with changing file extension to .rtf in File Manager (HLM-1725)
- Fixed email notifications so if one tag text is incorrect all the rest appear ()
- Fixed an issue with adding SPF record into MS DNS (HMMSDNS-32)
- Fixed an issue with incorrect HTTP setting for welcome email after signup (HLM-392)
- Fixed a problem with populating administrator details into customer domain registration properties (HMDRE-33)
- Fixed a problem with HTTP notification failure when HTTP POST option is enabled (HMNTFHTTP-5)
- Fixed a problem with incorrect provisioning of ColdFusion on virtual host (HMWECF-16)
- Fixed an issue caused page with the list of databases not shown after changing regional settings (HMMSSQLX-61)
- Fixed an issue causing MSSQL user disappearance during its assignment to the database (HMMSSQLX-63)
- Fixed a problem with adding subdomains (HLM-1721)
- Fixed a problem with saving a newly created Domain Extension Period (HLM-1718)
- Fixed a bug with disappearing text boxes in Turkish localization of Helm CP (HLM-1734)
- Fixed a bug with duplicated SPF records in DNS zone files (HMMSDNS-35)
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7/21/2008 11:00PM ~ 7/22/2008 2:00AM: Emergent SQL Server Security Update (Post Date: 7/21/2008)
Important Microsoft Security Bulletin MS08-040 - Vulnerabilities in Microsoft SQL Server Could Allow Elevation of Privilege (941203). Please see More Info ....
We will update all our SQL 2005/2000 servers in this time frame. There will be 10 ~ 15 minutes down time for each server.
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Servers 65.99.254.* Maintenance (Post Date: 7/8/2008)
Our data center will replace the UPS for the servers 65.99.254.*. Maintenance has been scheduled for 8th July 08, between 5:00 AM and 5:30 AM CST. Our servers will be moved to a circuits during this time frame to the new UPS. Downtime is expected to be minimal and should be no longer than an estimated 30 minutes.
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New Servers SQL1003 and IIS1003 (Post Date: 7/6/2008)
We've added two new servers SQL1003 and IIS1003 to Helm 4 server cluster. SQL1003 (198.64.249.30) is an SQL 2005 zserver and IIS1003 (198.64.249.23) is an IIS web server. You can find the server specification at Server Status.
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Server SQL1001 (198.64.249.26) Maintenance (Post Date: 7/5/2008)
We will take down SQL 2000 server SQL1001 to do the regular maintenance. The down time will be around 15 ~ 30 minutes.
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Houston Data Center Core Router Upgrade (Post Date: 4/29/2008)
Time: Wednesday 5/7/2008 11:00 PM ~ Thursday 5/8/2008 5:00AM CST
Duration: 6 Hours
Details: We will be doing an upgrade to our core router. The down time will be less than one hour. This upgrade will affect our Helm 4 server cluster.
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SmarterMail 4 CP1001 Crashed (Post Date: 3/23/2008)
In 3/22/2008 Friday, One of our customers created a domain and deleted it in Helm 4. It left a empty domain in SmarterMail 4 due to a bug of Helm 4. Our SmarterMail 4 was crashed because of an empty domain.
We've restored some email accounts from our remote data center backup servers. Everything should be back to normal now. You may lost some of recently emails becasue of the SmarterMail server crash.
Sorry for this serious problem. Please submit a support ticket if you have any questions.
Database Mart Support Team
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